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Customer Help

Our happiness team is always here to assist.

Common queries answered

Frequently Asked Questions

You can unsubscribe or change your email frequency on our email preferences page.

The quickest way to get help is to post in the comments section for that deal or coupon. You should see a response shortly from a Men’s Trainer Sales user, a Men’s Trainer Sales team member.

Please post in the comments section of that coupon with a detailed account of your experience. It may have expired before we were able to remove it from our site. Retailers often do not clarify how long a deal or code will last. We test coupons throughout the day and do our best to remove them from our site as quickly as possible when they expire.

At Men’s Trainer Sales, we don’t actually sell anything. Instead, we serve as a resource to help you shop smarter with online purchases by comparing prices, alerting you to awesome deals, and giving you a shortcut to expert-tested coupon codes.

We do our best to send our email alerts out as soon as possible each day, typically no later than 1 or 2 pm. If you are not receiving our emails until the evening or later, the cause is most likely your email provider. We have been notified that our emails have been delayed for some Gmail users. In those cases, Gmail has had the email for many hours but is simply slow to deliver.

This is likely a case of the left hand not knowing what the right hand is doing. When you call a customer service agent for a particular store to inquire about deals or coupon codes, they may not know what you are talking about and even go as far as to tell you our deals and codes are fraudulent. This is not the case. Customer service agents are not always aware of what deals or codes their store may offer for consumers. Please let us know about these instances in the comments section.

To be considered for a partnership with Men’s Trainer Sales, please submit an application on our Axis application page. You’ll be contacted within 14 days if we feel your company is a good fit.

Be sure you’re using the email address you signed up with. If you’re sure you are using the correct email address, click on the ‘forgot password’ link in the Log In form, and you will be prompted to enter your email address and click ‘Send Email’. You’ll get an email with instructions for resetting your password–please wait a few minutes for that message to arrive. If you don’t receive an email after ten minutes, check your spam folder and add alerts@ menstrainersales.co.uk to your address book.

When you buy one of our deals or use one of our coupons, we may receive a small commission on the sale. It doesn’t affect the price you pay. Because you’re never buying directly from us, we have no access to your order history or credit card information.